Drivah Privacy Policy
This Privacy Policy explains how Drivah collects, uses, stores, and protects information when users access the Drivah Rider app, Drivah website, and related Drivah services.
Information we collect
Drivah may collect information needed to create accounts, process ride requests, provide rider support, improve service quality, and operate safely.
- Name, email address, phone number, and rider profile details
- Account login information and authentication details
- Pickup location, destination location, and ride request details
- Approximate and precise location while using app features that require location access
- Ride history, trip status, fare details, and service activity
- Payment transaction status and payment-related records processed through payment providers
- Support messages, contact forms, waitlist requests, review content, and optional uploaded content
- Device information, notification tokens, app diagnostics, crash logs, and usage data
How information is used
Drivah uses collected information to operate the ride-hailing service and improve the user experience.
- Create and manage rider accounts
- Process ride requests, pickup details, destination details, and trip updates
- Show nearby ride availability and support location-based app features
- Connect riders with approved drivers
- Send app notifications related to rides, account activity, safety, and support
- Process card payments and maintain transaction records
- Respond to support requests and account questions
- Prevent fraud, misuse, unauthorized access, and unsafe activity
- Improve Drivah services, app performance, reliability, and customer support
Location information
Drivah uses location information to help riders set pickup points, view ride availability, request rides, and track trip progress. Location access is used for ride-related functionality and user convenience.
Users can manage location permissions through their device settings. Some app features may not work properly if location access is disabled.
Payments
Drivah may use third-party payment processors to process card payments. Drivah does not store full card numbers in the app. Payment providers may process payment details, transaction status, fraud-prevention information, and related payment records according to their own security and privacy practices.
Service providers
Drivah may use trusted third-party service providers to operate app features, hosting, analytics, authentication, notifications, maps, payment processing, storage, diagnostics, and customer support.
- Firebase and Google services for authentication, hosting, cloud functions, notifications, database, and diagnostics
- Google Maps services for map display, location, routing, and place-related features
- Stripe or other payment providers for secure card payment processing
Reviews, photos, and submitted content
Users may submit messages, reviews, support details, or optional content. Public review content may be moderated before display. Drivah may remove content that is inappropriate, inaccurate, unsafe, or unrelated to the service.
Data sharing
Drivah does not sell personal information. Information may be shared only when needed to provide the service, operate the platform, process payments, comply with legal obligations, protect users, prevent fraud, resolve disputes, or work with trusted service providers.
Data security
Drivah uses reasonable administrative, technical, and operational safeguards to protect user information. No online service can guarantee complete security, but Drivah works to protect account, ride, payment-related, and support information from unauthorized access or misuse.
Data retention
Drivah keeps information only as long as needed for service operation, legal obligations, accounting, payment processing, safety, fraud prevention, dispute resolution, business records, and legitimate operational purposes.
User choices and data control
Users may contact Drivah to request access, correction, or deletion of account information where available and legally permitted.
To request account deletion, visit Delete Your Drivah Account.
Children
Drivah is not designed for children. The service is intended for users who are legally able to use transportation, payment, and account-based app services in their location.
Changes to this policy
Drivah may update this Privacy Policy from time to time. Updates will be posted on this page with the updated date.