Delete Your Drivah Account
Drivah riders may request deletion of their Drivah Rider account and associated personal data. This page explains how to submit a deletion request and what data may be deleted or retained.
How to request account deletion
To request deletion of your Drivah Rider account, contact Drivah using one of the options below. Please include the phone number or email address connected to your Drivah account so we can verify and process your request.
Information to include
- Your full name
- The email address or phone number used for your Drivah account
- A clear statement that you want your Drivah Rider account deleted
Data that may be deleted or anonymized
After your request is verified, Drivah will delete or anonymize account data where reasonably possible, including:
- Name, phone number, email address, and rider profile details
- Account login and app profile information
- Device notification tokens linked to your account
- Support messages and optional submitted content where legally and operationally possible
Data that may be retained
Some information may be retained where required for legal, safety, fraud-prevention, accounting, dispute-resolution, tax, payment-processing, or legitimate business purposes.
- Ride records required for safety, dispute handling, or operational records
- Payment transaction records processed through payment providers
- Records required by law, regulation, accounting, or tax obligations
- Security logs needed to prevent fraud, abuse, or unauthorized access
Processing time
Drivah aims to review verified deletion requests within a reasonable period. You may be contacted for additional verification before the request is completed.
Privacy policy
For more information about how Drivah collects, uses, and protects user information, please review the Drivah Privacy Policy.